How to receive support from Syncplify?

Occasionally our users ask us what Syncplify support options are. This article is intended to provide a clarification on that topic.

If you are using the Free Edition of our products you can:

If you are using the Free Edition for evaluation purposes and you intend to buy once your issue is resolved, you may also:

  • click on the small icon in the bottom right corner of this page (type “evaluation” in the license code field)

If you are a registered customer with an expired support subscription:

If you are a  registered customer with a valid and active support subscription, you are welcome to:

  • click on the small icon in the bottom right corner of this page to submit a ticket
  • we may help you via phone or remote desktop if/when our team deems it necessary
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