How to reset the SuperAdmin (SA) password

If you happen to forget the SuperAdmin (SA) password of your Syncplify.me Server! v4.0, you can reset it by following the procedure here below:

First of all, you have to make sure that the Syncplify.me Server! Web/REST Service is in the “running’ state. Once you’ve made sure of that, please run the HTTP/REST Configuration Wizard. There’s a link in the Start menu to run it.

restcfgwiz

Once the HTTP/REST Configuration Wizard is run, you will see a “Forgot Password” button. Click it!

cfgwizrunning

When you click the “Forgot Password” button, you’ll be given a long identification code that you need to send to us in order to receive your unique one-time SA password reset code.

longcode

At this point, it’s important that you DO NOT CLOSE the Configuration Wizard.

Wait until someone from Syncplify technical support sends you a “reset code”. When you receive such “reset code” you can use it as a temporary (one-time) password to log in as SA.

Once logged in, follow the entire Wizard to reconfigure your HTTP/REST service, you’ll notice that one of the steps will ask you to set (in this case reset) your SA password. Set your new SA password to anything you like and complete the Wizard.

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